End-to-End Accountability

MAAPAI Services is a global organization with end-to-end accountability for optimizing the value of our customers' AT investments. Comprising more than 1,300 professionals who currently support customers in 16 countries, we bring deep product and technical expertise, extensive industry experience, and the full force of Infor's resources to the task of making our customers outrageously successful.

From initial deployment and day-to-day optimization to big-picture thinking and proactive strategizing, Infor Services provides the depth and breadth of experience necessary to turn vision into reality.

• End-to-end accountability

• Deep and broad product, industry, and technical expertise

• Global footprint

• Accelerated return on investments

Managed Services

Customer Success A designated Customer Experience Manager provides guidance, assistance, and ongoing partnership throughout your transformation journey.

Enhanced Support Additional support features for customers who want an enhanced response model.

Services A portfolio of services designed to provide customers with ongoing capabilities for sustained success.

AT helps your organization

What if you could meet your business's ongoing application needs with tailored solutions — and free your most valuable people to focus on the real priorities of the business?

Enable the capabilities to achieve your objectives

Make sure you have the skilled capabilities – available, flexible, and scalable – to deliver the value your business envisions.

Create a positive experience for your users

Provide an integrated experience, quick resolution of issues and questions, and a designated contact whenever you need it.

Protect your investment, manage the risk

Mitigate the risk of ending up with an ERP solution that’s not grown and evolved along with your business needs.

Be ready for what your business needs next

Free your people to focus on your business value streams with the skills available to do whatever your business needs next.

MAAPAI Managed Services portfolio typically includes a range of services designed to provide proactive, ongoing support and management of various IT infrastructure, applications, and business processes for clients. The specific offerings within a Managed Services portfolio may vary based on the service provider's expertise, client needs, and industry focus. Here's a general overview of a Managed Services portfolio:

1. IT Infrastructure Management:

• Server Management: Proactive monitoring, maintenance, and optimization of servers to ensure performance and reliability.

• Network Management: Monitoring, troubleshooting, and management of network infrastructure to maintain connectivity and security.

• Desktop and Endpoint Management: Support for end-user devices, including updates, security patches, and issue resolution.

2. Cloud Services:

• Cloud Infrastructure Management: Provisioning, monitoring, and management of cloud resources for scalability and efficiency.

• Cloud Security Services: Implementing and managing security measures to protect data and applications in the cloud.

3. Security Services:

• Cybersecurity Monitoring: Continuous monitoring and analysis of security events to identify and respond to potential threats.

• Vulnerability Management: Regular assessments and patch management to address potential vulnerabilities.

• Identity and Access Management: Ensuring secure access to systems and data through robust identity management practices.

4. Data Backup and Recovery:

• Backup Services: Regular backup of critical data to prevent data loss.

• Disaster Recovery Planning: Developing and testing strategies for quick data recovery in case of disasters.

5. Managed Workplace Services:

• End-User Support: Help desk support for end-user issues, incident resolution, and user training.

• Collaboration Tools Management: Managing communication and collaboration tools for seamless workplace productivity.

6. Application Management:

• Application Hosting: Hosting and managing critical business applications.

• Application Monitoring and Support: Monitoring application performance, addressing issues, and applying updates.

7. Managed Database Services:

• Database Administration: Management and optimization of databases for performance and reliability.

• Data Migration and Integration: Assisting with data migration and integration between systems.

8. IT Consulting and Advisory Services:

• Strategic IT Planning: Collaborative planning to align IT strategies with business goals.

• Technology Roadmap Development: Creating a roadmap for technology adoption and upgrades.

9. Compliance and Risk Management:

• Regulatory Compliance Services: Ensuring adherence to industry and regulatory compliance standards.

• Risk Assessment and Management: Identifying and mitigating potential risks to the IT environment.

10. Managed IoT (Internet of Things) Services:

• IoT Device Management: Managing and securing connected devices.

• Data Analytics for IoT: Analyzing data generated by IoT devices for actionable insights.

11. Managed Printing Services:

• Print Infrastructure Management: Monitoring and managing printing infrastructure for efficiency.

• Print Security: Implementing measures to secure print environments.

12. Managed Voice and Unified Communications:

• VoIP and UCaaS (Unified Communications as a Service): Managing voice and communication services for enhanced collaboration.

13. Performance Analytics and Reporting:

• Service Performance Analytics: Providing clients with insights into the performance of managed services.

• Customized Reporting: Tailoring reports to meet specific client requirements.

14. Customer Support and Service Desk:

• 24/7 Help Desk Support: Round-the-clock support for incident resolution and service requests.

• Service Level Agreement (SLA) Management: Adherence to agreed-upon SLAs for service delivery.

15. Training and Knowledge Transfer:

• User Training Programs: Offering training sessions to end-users on new technologies and processes.

• Knowledge Transfer Sessions: Sharing expertise with client teams to enhance in-house capabilities.

Why MAAPAI Managed Services:

MAAPAI comprehensive Managed Services portfolio is designed to provide end-to-end support, management, and optimization of IT resources for organizations, allowing them to focus on their core business functions while ensuring the reliability, security, and performance of their IT environment. The specific services offered can be customized based on the unique needs and goals of each client.